This is a flexible PICK 4 position. If selected for this position, please be ready to tell us what 4 nights a week you want to work Monday - Friday, the 5th day is optional. As a member of our part-time nights outbound consumer sales team, you will present to and educate existing residential customers with new telecom products and services in order to upsell them and capture additional share of wallet. There are flexible scheduling options with the most common schedule being M-F, 5:00 PM - 11:00 PM or M-F, 4:00 PM - 10:00 PM.
Mass Markets is able to offer flexible scheduling.
WHAT IS A CUSTOMER SALES REPRESENTATIVE?
In this role you will be responsible making outbound sales calls to existing customers to offer new products and promotions. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional share of wallet from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of the best in the business when it comes to inside sales customer interactions. and will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.
Mass Markets provides all new employees with a paid world class training, so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Great! Here are the qualifications for a Customer Service Representative:
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday s and paid training opportunities.
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.